Frequently Asked Questions

What is the delivery time for my order?
At Zoléa, delivery times may differ from what you’re used to. Because our products ship directly from our suppliers, we save significantly on storage and transport costs—allowing us to offer sharp prices.
The average delivery time is 4 to 8 business days (Mon–Fri, excluding public holidays).

What should I do if I haven’t received my order yet?
Due to high demand, your package may arrive a little later than expected. Thanks for your understanding. If the indicated time frame has passed and you still haven’t received anything, email us at zoleaparis@gmail.com and we’ll investigate your parcel’s status right away.

I want to exchange/return my order—how do I do this?
Just contact our customer service at zoleaparis@gmail.com with your name, order number (e.g., #0000), and the reason for return. We’ll provide the return address and confirmation. After that, you can ship the product back using the courier of your choice.

 

What are the return costs?
Returns are at the customer’s expense. Costs depend on the chosen courier. Please check your courier’s website for exact pricing.

What are the return conditions?
You have a 14-day return window starting from the day you receive the item. Returns are accepted if:

  • The return period has not expired;

  • The product is in its original packaging with all tags attached;

  • The product has not been used.

Which payment methods can I use?
We accept iDEAL, Bancontact, credit card, and Klarna. If you’re unsure whether your method is accepted, follow the steps on the payment page to see all available options. All transactions are processed via secure and reliable payment systems (100% safe).

I didn’t receive an order confirmation email—what now?
That shouldn’t happen. Send us an email with your full name and email address at zoleaparis@gmail.com and we’ll assist you promptly.

Can I cancel my order?
Yes. Please email us as soon as possible at zoleaparis@gmail.com with your name, order number (e.g., #0000), and the reason for cancellation.

Contact
Zoléa – Willem Heselaarsstraat 35, 1069KA Amsterdam
SIRET: 97812137 — 📧 zoleaparis@gmail.com